Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

To start a return, you can contact us at steffispaintings@gmail.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at steffispaintings@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your painting arrives damaged, please be sure to take a picture and send it to me within 72 hours of receiving it in order to be eligible for a return/exchange. Once the picture has been received and the situation assessed, there are several options: 1) I can repair the painting (this is the ideal option), 2) if the painting is irreparable, I can paint a similar piece within 1 month. In either situation mentioned above, you will be responsible for the cost of shipping to me for repair and I will cover the cost of shipping back to your home.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), . Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at steffispaintings@gmail.com.